Refund policy

RETURN POLICY

You Have 14 Days Upon Purchase Date Or Date Of Package Arrival To Exchange Your Item Or Obtain Store Credit For Future Purchase. Item(S) Must Be unworn, With Original Tag(S) Attached, And In Original Condition With Original Receipt Present/Included Upon Return. The FDV Associates Have The Right To Reject Any Returns Upon Their Discretion. All Sale Items, Swimwear, And Undergarments Are Final Sale.

Returning Items That Are Shipped Needs To Be Authorized By FDV Via Email:  contact@fasondeviv.com photos Can Be Sent To Our Email For A RA (Return Authorization). FDV Cannot Return Shipping Costs. FDV Associates Have The Right To Reject Any Returns Upon Their Discretion.

EXAMPLES OF PAST REJECTED RETURNS/EXCHANGES:

1. Hemming A Style

2. Smoke Odor (Cigarette Etc)

3. Worn Items

4. Washed Items Smelling Of Laundry Detergent

5. Makeup + Sunless Tanner
RETURNING A PACKAGE

1. Read The Returns & Exchanges Policy Prior To Sending Packages Back

2. Include A Copy Of Your Invoice In The Package. Please Include Your Name, Email, And Phone Number On Your Invoice.

3. Specify If You Are Returning OR Exchanging Each Item.

4. If You Are Exchanging Specify The COLOR/ SIZE Change. If It Is Another Reason, Briefly Explain Why.

5. Place Item(S) In A Securely Sealed Shipping Container.

6. Ship To The Address:
Fason De Viv
901 Market st 
Philadelphia, PA 19139

7. Find A Local USPS, FedEx, Or UPS Store To Send Package Out.

8. We Will Email You When We Process Your Return/Exchange.

9. Please Allow 3-5 Business Days For Your Package To Be In Transit!

10. If You Have Any Questions Or Concerns Please Email Us At: shop@fasondeviv.com

Please Allow 2-3 Weeks From The Return Shipped Date For Your Account To Be Credited, And 1-2 Billing Cycles For The Credit To Appear On Your Statement.